Services: Support Services

 

Support services for Formatta

At Access, we believe in working alongside our customers at every step of their Formatta e-forms management project. This applies to our post-deployment support services, which customers have called “fast” and “responsive” and noted that we “go above and beyond to help.”

Go live with e-forms. Receive the support you need. Get quick answers.

To best meet your needs, we offer two support tiers. The first covers standard business hours (8 a.m. to 5 p.m. in your time zone), Monday-Friday. The second is a 24-7-365 package. Whichever option you choose, you can use our intuitive electronic issue management system,to log a problem or contact us by phone. You’ll get the same results every time — a rapid, appropriate response from an expert team member whose goal is to help you get the most from your e-forms project.

  • Fast issue resolution
  • Ability to track support issues and upgrade requests in real time
  • Automatic notification when your support and upgrade status changes
  • Information about new offerings and updated products
  • Proven support from a team of dedicated experts